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  1. Fiido
  2. Before You Buy
  3. General FAQ

General FAQ

  • I live in Italy. Is there any extra taxes or costum duty?
  • Is the bike’s battery affected by colder temperatures?
  • May I customize my e-bike before it ships? Can you install accessories before it ships?
  • I want to test ride the bike where can I do that?
  • Can I get a quote for a bike?
  • When do I get the invoice for my order?
  • How can I cancel my order?
  • I want to know if they pass a statement that the bike fiido D4S is designed for city use.
  • If the battery is dead, can I still ride?
  • Does pedalling charge the battery?
  • Can I ride with a flat battery?
  • What should I do if there are after-sales problems?
  • How long is the warranty?
  • I want to test ride the bike where can I do that?

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Order/Shipping
Find information about ordering online, shipping, and more.
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https://www.fiido.com/pages/return-policy
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Returns & Refunds
Detailed answers to your possible returns or refund questions
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https://www.fiido.com/pages/test-rides
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Test Ride
Find fiido product and experience it for yourself.
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Global After-sales Network
Find Fiido repair shop near you and bring your bike in for a diagnosis.
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