Before You Buy

General FAQ

• I live in Italy. Is there any extra taxes or costum duty?
• Is the bike’s battery affected by colder temperatures?
• May I customize my e-bike before it ships? Can you install accessories before it ships?
• I want to test ride the bike where can I do that?
• Can I get a quote for a bike?
• When do I get the invoice for my order?

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Order FAQ

• When do I get the invoice for my order?
• Where can I see my order status?
• Can I change the order product/information?
• How do I know that the order has been successfully placed?
• Can I cancel an order for personal reasons?

Delivery

• Can I pick up my bike in warehouse?
• How to make changes to your delivery?
• What is the expected delivery date for my order?
• Is shipping included in the price?
• Can I change my delivery address?
• Can I choose my delivery date and/or time?

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Returns

• Where do I send my return to?
• Return instructions（How to return）
• How can I return my order?
• I received the wrong product – what should I do?

Payment FAQ

• Why is my card being declined?
• Do I need to pay customs duties or shipping fees?
• Why has extra fees was deducted from my card ?
• Why can't I make a payment successfully?
• Which payment methods does Fiido accept?