My accessory was not delivered, what should I do?

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It's possible that your accessories shipped separately from your bike. In this case, you will receive two Track & Trace links – one for your bike and one for the accessories.

Accessories ordered individually are shipped from China! Delivery time is usually between 15-20 business days. If you haven't received it in more than 20 days you can contact our customer service to confirm the exact situation.

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