To complete your return, we require a receipt or proof of purchase. Do not return any bikes to our warehouse without approval by contacting us.
Step 1. E-mail us at firstname.lastname@example.org or email@example.com 15 days of product delivery with your order number and delivery day.
Step 2. Take videos/photos of all packaging and item.
Step 3. Once we accept your request for the return and we will provide you with the correct address for return.
Step 4. Once we receive the items we will inspect the items, and process the refund. It may take an additional 3-5 business days to fully process your return and issue your refund upon delivery. You'll get a notification once the refund is issued.
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