Return instructions(How to return)

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To complete your return, we require a receipt or proof of purchase. Do not return any bikes to our warehouse without approval by contacting us.

  • Step 1. E-mail us at support@fiido.com or support01@fiido.com within 15 days of product delivery with your order number and delivery day.
  • Step 2. Take videos/photos of all packaging and item.
  • Step 3. Once we accept your request for the return and we will provide you with the correct address for return.
  • Step 4. Once we receive the items we will inspect the items, and process the refund. It may take an additional 3-5 business days to fully process your return and issue your refund upon delivery. You'll get a notification once the refund is issued.

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